Refund Policy

Who We Are

We appreciate you choosing to work with The 10X Agency. This Refund Policy explains the terms applicable to services purchased from us, including agency ad account access and related services.

By purchasing our services, you acknowledge that you have read, understood, and agreed to the terms below.

Agency Ad Account Refund Policy

At The 10X Agency, we are committed to providing professional ad account management services. To ensure transparency and consistency, the following refund terms apply to clients using our agency ad account services.

1. Non-Refundable Upfront Payments

• All upfront payments made for agency ad account access are strictly non-refundable.
• Once an upfront payment has been processed, it is considered final.
• No refund will be provided for the upfront payment, subject to applicable law.

2. Compensation for Services

The upfront payment is treated as compensation for services and resources, including:

• Account setup
• Resource allocation
• Account management
• Administrative efforts
• Other services required to provide account access

The payment applies regardless of the level of account activity.

3. Inactivity Clause

• If no ad spend or activity is recorded on our agency ad account for a continuous period of 15 days from the last transaction date, the account may be classified as inactive.
• Clients are responsible for maintaining the required activity to keep the account active.

4. Reactivation Requirement

• After 10–15 days of inactivity, clients wishing to use the same account may be required to make a new upfront payment to reactivate the account.
• The previous upfront payment will not be reinstated or carried forward.

5. Strict No-Refund Policy

• Upfront payments are non-refundable.
• Refund requests relating to upfront payments will generally not be accepted.
• No refund will be provided solely because the account was unused or inactive.

6. Refund Requests and Abusive Conduct

• We encourage clients to raise concerns through our official support channels.
• Any threatening, coercive, abusive, or blackmailing communication regarding a refund may result in appropriate legal or other action, where permitted by applicable law.

7. Binding Agreement

• By making a payment, clients confirm that they have read and understood this Refund Policy.
• Payment constitutes acceptance of these terms as part of the applicable Terms of Service.

8. Account Responsibility

Clients are responsible for:

• Maintaining consistent ad spend and activity where required.
• Providing accurate information.
• Following the applicable account requirements.
• Contacting our support team promptly regarding account-related concerns.

Failure to maintain account activity may result in the account being classified as inactive.

9. No Partial Refunds

• We do not generally provide partial refunds or adjustments on upfront payments.
• This includes requests based on unused services or periods of inactivity.
• This provision remains subject to any rights that cannot legally be excluded.

10. Compensation for Resources

• Upfront payments cover resources, time, setup, and management efforts allocated to the account.
• Where permitted by applicable law and the applicable agreement, such amounts may be treated as compensation for services already provided or resources already committed.

11. Professional Integrity

This policy is intended to:

• Maintain clear expectations between The 10X Agency and its clients.
• Protect resources allocated to client accounts.
• Support efficient resource management.
• Enable us to continue providing services to active clients.

12. Consistent Application

• The refund policy is intended to be applied consistently to all clients.
• Any exception, if applicable, will be considered in accordance with the applicable agreement and applicable law.

13. Support Availability

Clients are encouraged to contact our support team:

• During the active account period.
• When experiencing account-related issues.
• When clarification regarding account activity or services is required.

14. Resource Allocation

Our refund policy allows us to:

• Allocate resources effectively.
• Manage account setup and maintenance.
• Plan support requirements.
• Focus resources on active client accounts.

15. Finality of Payments

By engaging with The 10X Agency:

• Clients acknowledge the applicable payment terms.
• Upfront payments are generally final and non-refundable.
• Any dispute or payment-related concern should first be raised with our support team.
• Nothing in this policy is intended to exclude any rights or remedies that cannot legally be excluded.

16. Refunds of Unused Top-Up Amounts

• Refunds may be applicable to unused top-up amounts, subject to review and approval.
• Once a refund request is approved, the refund will be initiated to the original payment method.
• Refunds may take up to 15 working days to reflect in your account.
• The actual processing time may vary depending on the original payment method or financial institution.
• If additional information or an alternative address is required to process the refund, processing may take additional time.

Contact Us

For questions, concerns, or assistance regarding this Refund Policy, please contact our support team.

• Company: The 10X Agency
• Website: https://the10xagency.in/

Thank You

Thank you for choosing The 10X Agency for your advertising needs. We appreciate your business and look forward to providing reliable and professional advertising services.